- To serve our customers while also helping to ensure safety, we have changed our transportation, supply chain, purchasing, and delivering items that are a higher priority for our customers. This has resulted in some of our delivery promises being longer than usual. We continue to operate and deliver to our customers everywhere local conditions and restrictions allow.
- Standard Shipping Only
US Orders: 5-7 Business Days after Processing Order (due to COVID-19, processing time might be longer please check processing policy below)
International Orders: 7-14 Business Days after Processing Order (due to COVID-19, processing time might be longer)
Due to Covid-19, we have changed our transportation, supply chain, purchasing, and delivering items that are a higher priority for our customers. This has resulted in some of our delivery promises being longer than usual. We continue to operate and deliver to our customers everywhere local conditions and restrictions allow.
- Orders are getting shipped out via USPS
- The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We are not responsible for goods delivered to the wrong address. If you happen to catch that you entered the wrong address you can email us at email@example.com with the correct shipping address before your order is shipped. Once the Order is shipped, we will not be responsible for the wrong address.
- Island Roots is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Refund and Money Back Guarantee
- Island Roots© stands behind the products we sell. If there is any discrepancy with your order please contact us via email firstname.lastname@example.org
- We do not accept returns or exchanges at this time. If you receive a defective item, please contact us within 2 days of arrival of product at email@example.com with details of the product and the defect.
- Once an order has been placed it can not be cancelled.
Items not in Stock:
- We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.
Order processing Time:
- Please allow 5-20 business days to process your order. Orders submitted on weekends will process that next 2 business days.
- All packages, unless otherwise stipulated, once processed, are shipped via United States Postal Service First Class or Priority Mail (3-5 day service, not guaranteed). This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our Warehouse.